Privacy

Privacy Policy

Effective: May 9, 2026 Version: 1.0
Section 1
Introduction

XColdPro Shop, operated by XDRIP Digital Management LLC ("we", "our", "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our shop and place orders.

By using our services, you agree to the collection and use of information in accordance with this policy.

Section 2
Information We Collect

Personal Information you provide:

  • Name, email address, billing and shipping address
  • Payment information (processed by Stripe; we do not store full card numbers)
  • Phone number (optional)
  • Order history and license activation data
  • Support ticket communications

Automatically collected:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent (only with your analytics consent)
  • Referral sources
Section 3
How We Use Your Information
  • Process orders, payments, and license issuance
  • Send order confirmations, shipping updates, and license keys
  • Provide customer support and respond to inquiries
  • Detect and prevent fraud, abuse, and security threats
  • Improve the shop with self-hosted analytics (only with consent)
  • Comply with legal and tax obligations
Section 4
How We Share Your Information

We do not sell personal information. We share data only:

  • With service providers strictly required to operate the shop (Stripe for payments, shipping carriers, transactional email)
  • To comply with valid legal process
  • To protect rights, property, or safety
  • In the event of a business transfer, subject to a successor's commitment to honor this policy
Section 5
Your Rights

Depending on your jurisdiction (GDPR, CCPA/CPRA, CTDPA, VCDPA, CPA), you may have the right to:

  • Access the personal information we hold about you
  • Correct or delete your personal information
  • Object to or restrict certain processing
  • Receive your data in a portable format
  • Opt out of any sale or sharing of personal information (see Do Not Sell or Share)
  • Withdraw consent at any time without affecting prior processing
Global Privacy Control
We honor the GPC browser signal as a valid opt-out under CPRA § 7025. When detected, analytics and advertising are forced off regardless of stored preferences.
Section 6
Data Retention

We retain order and license data for as long as required by tax, accounting, and warranty obligations (typically 7 years). Account data is retained while your account is active. Backups follow standard rolling expiration windows of up to 90 days.

Section 7
International Transfers

Data may be processed in the United States and other jurisdictions where our service providers operate (Stripe, hosting, email delivery). Where required, transfers are governed by Standard Contractual Clauses or equivalent safeguards.

Section 8
Security

We implement reasonable administrative, technical, and physical safeguards including TLS encryption, hashed passwords, rate limiting, and audit logging. No method is 100% secure; we do not guarantee absolute security. Report any suspected vulnerability to security@xcoldpro.com.

Section 9
Children's Privacy

The shop is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided information, contact us and we will delete it promptly.

Contact
For privacy or legal questions, contact legal@xcoldpro.com. To file a verifiable consumer privacy request, use subject line "Privacy Request" or "Do Not Sell".